Spotlight | Tyla and Ben Yong, Social Palms

the social media whispers

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Tyla and Ben Yong are, quite simply, wonderful people.

These two social media consultants are changing the way local businesses are presenting themselves online – all while being approachable, seriously good fun, and building genuine connections. With a personal following well and truly into the five-figures, their advice comes from tried and tested methods and an up-to-date knowledge of everything social.

We sat down with the newlyweds to hear a bit about where they’ve come from, and where they’re headed.

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Name: Ben and Tyla Yong
KNOWN FOR: their love of dogs, pastries and all things social media
Occupation: social media marketing consultants
Born: Ben was born in Toowoomba; Tyla was born in Zimbabwe
Local since: Tyla moved here in 2002

So, first things first: why Toowoomba?

Ben has been a Toowoombian (can we call it that?) his whole life, and I was born in Zimbabwe, Africa! I moved to Toowoomba in 2002 with my immediate family. But why are we firmly planted in Toowoomba? It’s the perfect combination of mountains, sun, families, creativity, quirk, and heart; all wrapped into a cute little parcel. There are endless opportunities, not only in business, but in community, and personal growth. We both never want to leave.

Can you please describe your business? What do you do?

Social Palms is a 360° approach to social media marketing. To really stand tall on social media, a business needs quality videography, graphic design, photography, and strategy. And that’s what we offer! We value heart over hustle, and community over competition - which we believe is counter-cultural. We’re not consultants screaming strategies at you, we’re companions applying strategies for you; which means we’re committed to nurturing and growing your business's online marketing for the long haul.

What have you learned about running a business in Toowoomba? What are the unique opportunities, benefits and challenges?

Toowoomba is a small city with a big heart. Which means that there are so many opportunities for businesses willing to take not only their businesses, but Toowoomba to the next level. It is such a pleasure to be able to work alongside so many small businesses that are eager to take their business to the next level. However, a challenge we’ve encountered is trying to explain how valuable social media can be to a local business. Don’t get us wrong here, we’re not trying to convert the whole Toowoomba market into clients, we just genuinely want people to succeed, and it hurts to see businesses not prioritising their social media.

What does an average day look like for you?

Every day is different! Ben still currently works his 9-5 job, so that’s probably the only constant - haha! Some days means Zoom-calling clients, professional on the top, and pj’s on the bottom. Other days it’s brewing up social media strategy with clients at our favourite cafe.

What does your ideal Toowoomba weekend look like?

On the couch together with our 50kg “puppy”, Reggie. Boring, right? Ha! Our ideal weekend also includes board games with friends, coffee at some of our favourite spots and going on spending sprees at Grand Central.

Only a Toowoomba local would know…

How good is seeing the sunrise at Table Top?


PERK UP: We loooove the Drayton dog park!

RELAX: Cooby Dam – we take a picnic lunch and chill out by the water.

EAT: Muller Bros (all you can eat meat - hello?!)

INDULGE: The Baker’s Duck. Those pastries are heaven!

SHOP: Bungalow and Basket

CATCH UP: Ground Up Espresso Bar

BE INSPIRED: We love our community at Highlands!

Learn more about Social Palms here.


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